Wizz Air Flight Delay Compensation - Wizz Air Refund Guide (2023)

Wizz Air flight delay compensation.

Are you entitled to receive it? How much can you get, and what are the rules?

Many people don’t know this, but there are situations when you can claim compensation for your delayed flight. It doesn’t matter what your nationality is, the price of your ticket, or whether or not you have travel insurance — none of that matters. All travellers in the EU are protected under the law, and Wizz Air has to follow the law and pay compensation when it is due.

You can claim it yourself, or you can hand it over to professionals.

1. Wizz Air Flight Delay Compensation: EU Regulations

The rules in these situations are super simple.

Delay must be 3+ hours long, and it must be due to the fault of Wizz Air.

If you’re flying to or from Europe,your flight is delayed for 3+ hours, and the delay is due to the fault of the airline, you are eligible for compensation of up to €600. If your fligh is with a non-EU airline such as Turkish Airlines or Qatar Airways, it applies only to flights departing from Europe. Wizz Air is a European airline. So, the rules apply to all Wizz Air delays and cancellations.

• 3+ hour delay;
• It’s due to fault of Wizz Air;
• Flight is to/from Europe.

By Europe and EU here on this page we mean all EU Member States, the United Kingdom (UK), Guadeloupe, French Guiana, Martinique, Reunion, Mayotte, Saint Martin (French Antilles), the Azores, Madeira, the Canary Islands, Iceland, Norway, and Switzerland.

1.1 Extraordinary Circumstances

There are situations in which you won’t be entitledto compensation.

If your flight is delayed due to inclement weather or security threat, you can’t get EU flight delay compensation. Speaking of airport strikes, the most important thing to remember is that not all of them are seen as equal — sometimes you can, other times you can’t get Wizz Air flight delay compensation if your flight is delayed because of a strike. One more thing to remember is that not always airlines are telling the full truth.

When in doubt,double check what you’re told.

For example, aircraft technical problems aren’t considered extraordinary circumstances, unless a plane has a hidden manufacturing defect. If your flight is delayed due to technical problems, you can demand compensation.Another option is to hand over your case to a flight compensation company, just to be sure you aren’t being lied to. Flight compensation company can check your flight and claim compensation on your behalf.

Just fill inour claim form, and our partners will do that for you.

1.2 How to Calculate the Delay Time?

What matters is thetime of arrival to final destination.

This also applies to connecting flights with several legs.

You can’t calculate the delay time based on the time of departure. Flight delay time is calculated based on the actual time of arrival to your destination, specifically, when the doors of the airplane are opened. If the doors are opened 3 or more hours after the original arrival time, then it’s possible that you are entitled to flight delay compensation.

1.3 Right to Care

If you have to wait at the airport,you have a right to care.

When aflightdisruption occurs andyou’reat the airport waiting foryour flight, you are not only entitled to a compensation but also have a right to care. As long as the waiting time at the airport is at least 3 hours. This applies to delays, cancellations and denied boarding (due to overbooking or something else that isn’t your fault).

Wizz Air must offer you free meals and drinksin a reasonable relation to the waiting time, two free phone calls, e-mails or faxes. If the flight is delayed overnight, you should be offered accommodation and transportation from and to the airport as well.

2. How to ClaimWizz Air Compensation?

There are two ways to claim EU flight delay compensation.

One of the options is to contact Wizz Air yourself.Write a message or an e-mail to Wizz Air customer support center and request compensation for delay. Keep in mind that this process may take a few months and be prepared for negotiations. Make sure you have all the necessary information about your flight. Also make sure you know why your flight was delayed, and how many hours later did you arrive at your final destination.

The more information you have, the better.

The second option is — legal representation.

It’s the easiest option available to you.

In this case everything is done by a team of legal professionals. All you have to do is to fill in a single form — a compensation claim form. Our partners offer such services.

2.1 How Long Does It Take?

In most cases, this process takes at least a couple of months.

On average it takes between 2 to 3 months.

Two to three months from the moment you file a claim until your Wizz Air flight delay compensation is transferred to your account. If it’s necessary to take the case to a national enforcement body or court, it will add at least a couple of months, sometimes 6+ months to the whole process. That’s the main reason why many choose to work with flight compensation companies instead of working with the airline directly — because it may take a lot of time.

3. How Much Can You Claim?

Thecompensation amount is fixedand range from €250 to €600.

How to calculate your Wizz Air delayed flight compensation?

Use this simple flight delay compensation calculator.

When your destination is outside the EU:

When your destination is within the EU:

There’s one exception.When the flight distance is 3500+ kilometres and you reach your destination 3 to 4 hours later than planned, you are entitled only to 50% of the compensation (€300, not €600).

3.1 Wizz Air Voucher Refund or Cash?

You might be offered a voucher instead of compensation.

Majority of airlines were offering coupons during the COVID crisis.

However, you should keep in mind that you don’t have to accept anyvouchers or coupons. Unless, of course, you want to have a coupon. Normally, in the EU airline compensation andrefundshave to be paid in cash or by bank transfer.

Wizz Air Flight Delay Compensation: FAQ

EU – Non-EU Flights, Tourists

Other Situations

Do you still have questions about Wizz Air compensation policies? Ask in the comments.

Featured photo by Skyradar from Pixabay