Wizz Air Flight Delay Compensation - Wizz Air Refund Guide (2023)

Wizz Air flight delay compensation.

Are you entitled to receive it? How much can you get, and what are the rules?

Many people don’t know this, but there are situations when you can claim compensation for your delayed flight. It doesn’t matter what your nationality is, the price of your ticket, or whether or not you have travel insurance — none of that matters. All travellers in the EU are protected under the law, and Wizz Air has to follow the law and pay compensation when it is due.

You can claim it yourself, or you can hand it over to professionals.


1. Wizz Air Flight Delay Compensation: EU Regulations

The rules in these situations are super simple.

Delay must be 3+ hours long, and it must be due to the fault of Wizz Air.

If you’re flying to or from Europe,your flight is delayed for 3+ hours, and the delay is due to the fault of the airline, you are eligible for compensation of up to €600. If your fligh is with a non-EU airline such as Turkish Airlines or Qatar Airways, it applies only to flights departing from Europe. Wizz Air is a European airline. So, the rules apply to all Wizz Air delays and cancellations.

  • 3+ hour delay;
  • It’s due to fault of Wizz Air;
  • Flight is to/from Europe.

By Europe and EU here on this page we mean all EU Member States, the United Kingdom (UK), Guadeloupe, French Guiana, Martinique, Reunion, Mayotte, Saint Martin (French Antilles), the Azores, Madeira, the Canary Islands, Iceland, Norway, and Switzerland.

1.1 Extraordinary Circumstances

There are situations in which you won’t be entitledto compensation.

If your flight is delayed due to inclement weather or security threat, you can’t get EU flight delay compensation. Speaking of airport strikes, the most important thing to remember is that not all of them are seen as equal — sometimes you can, other times you can’t get Wizz Air flight delay compensation if your flight is delayed because of a strike. One more thing to remember is that not always airlines are telling the full truth.

When in doubt,double check what you’re told.

For example, aircraft technical problems aren’t considered extraordinary circumstances, unless a plane has a hidden manufacturing defect. If your flight is delayed due to technical problems, you can demand compensation.Another option is to hand over your case to a flight compensation company, just to be sure you aren’t being lied to. Flight compensation company can check your flight and claim compensation on your behalf.

Just fill inour claim form, and our partners will do that for you.

1.2 How to Calculate the Delay Time?

What matters is thetime of arrival to final destination.

This also applies to connecting flights with several legs.

You can’t calculate the delay time based on the time of departure. Flight delay time is calculated based on the actual time of arrival to your destination, specifically, when the doors of the airplane are opened. If the doors are opened 3 or more hours after the original arrival time, then it’s possible that you are entitled to flight delay compensation.

1.3 Right to Care

If you have to wait at the airport,you have a right to care.

When aflightdisruption occurs andyou’reat the airport waiting foryour flight, you are not only entitled to a compensation but also have a right to care. As long as the waiting time at the airport is at least 3 hours. This applies to delays, cancellations and denied boarding (due to overbooking or something else that isn’t your fault).

Wizz Air must offer you free meals and drinksin a reasonable relation to the waiting time, two free phone calls, e-mails or faxes. If the flight is delayed overnight, you should be offered accommodation and transportation from and to the airport as well.

Wizz Air Flight Delay Compensation - Wizz Air Refund Guide (1)

2. How to ClaimWizz Air Compensation?

There are two ways to claim EU flight delay compensation.

One of the options is to contact Wizz Air yourself.Write a message or an e-mail to Wizz Air customer support center and request compensation for delay. Keep in mind that this process may take a few months and be prepared for negotiations. Make sure you have all the necessary information about your flight. Also make sure you know why your flight was delayed, and how many hours later did you arrive at your final destination.

The more information you have, the better.

The second option is — legal representation.

It’s the easiest option available to you.

(Video) ⭐️ Wizz Air Flight is Delayed or Cancelled? Claim €600 Compensation (Easily) - 3FlightDelay

In this case everything is done by a team of legal professionals. All you have to do is to fill in a single form — a compensation claim form. Our partners offer such services.

When choosing this option, here is all you will have to do:

And that’s it — the rest is handled by professionals.

* Your boarding pass and passport or ID copy.

2.1 How Long Does It Take?

In most cases, this process takes at least a couple of months.

On average it takes between 2 to 3 months.

Two to three months from the moment you file a claim until your Wizz Air flight delay compensation is transferred to your account. If it’s necessary to take the case to a national enforcement body or court, it will add at least a couple of months, sometimes 6+ months to the whole process. That’s the main reason why many choose to work with flight compensation companies instead of working with the airline directly — because it may take a lot of time.

Wizz Air Flight Delay Compensation - Wizz Air Refund Guide (2)

3. How Much Can You Claim?

Thecompensation amount is fixedand range from €250 to €600.

How to calculate your Wizz Air delayed flight compensation?

Use this simple flight delay compensation calculator.

When your destination is outside the EU:


If the distance of your flight is
up to 1500 km

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If the distance of your flight is between 1500 – 3500 km

When your destination is within the EU:


If the distance of your flight is
up to 1500 km


If the distance of your flight is between 1500 – 3500 km


There’s one exception.When the flight distance is 3500+ kilometres and you reach your destination 3 to 4 hours later than planned, you are entitled only to 50% of the compensation (€300, not €600).

3.1 Wizz Air Voucher Refund or Cash?

You might be offered a voucher instead of compensation.

Majority of airlines were offering coupons during the COVID crisis.

However, you should keep in mind that you don’t have to accept anyvouchers or coupons. Unless, of course, you want to have a coupon. Normally, in the EU airline compensation andrefundshave to be paid in cash or by bank transfer.

Wizz Air Flight Delay Compensation: FAQ

My flight was very cheap. Can I get compensation?

Yes, absolutely! The price of your Wizz Air tickets doesn’t matter.

It also doesn’t affect the amount of the compensation you are entitled to receive. You may receive compensation of 400 euro even if your flight cost 4 euro.

Do I need to have insurance for this?

No, you don’t need to have insurance.

According to the Regulation EC 261/2004, every passenger who experiences a flight delay, can get compensation. As long as it’s a delay of 3 or more hours, and it’s due to the fault of the airline.

Can my child get compensation from Wizz Air?

Yes. All travellers in the EU are protected under the law, including children.

People of any age can get compensation if they are eligible for it. Even infants who have a special, infant ticket and don’t have a seat, are entitled to full EU flight delay compensation.

Can I claim compensation for another person?

Yes, even if you weren’t on that flight yourself.

You can file a compensation for your family member, relative or friend, as long as they provide you with a boarding pass and passport copy. The only thing the person in question will have to do is to sign any documents Wizz Air may ask to sign. If you decide to work with flight compensation companies, mostly it’s only one document and signature.

How far back can I claim flight compensation?

It varies from country to country.

You have to find out what the laws and regulations in the country your flight departed from are. In most cases, however, you can claim compensation for flights that are up to 2-3 years old.

What to do if Wizz Air is refusing my claim?

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Your Wizz Air compensation claim is refused.

The easiest way to get compensation Wizz Air owes you, is to file a claim against Wizz Air with a flight compensation company.

Alternatively, you may try and find a solution by contacting the respective national enforcement body. There are national enforcement bodies in all the EU Member states. They will help you or point you in the right direction.

EU – Non-EU Flights, Tourists

I’m flying to the EU from a country outside the EU. Can I get compensation?

If you’re flying with Wizz Air then yes, you can.

Wizz Air is registered in the EU, and in this case EU regulations apply to all its flights to and from the EU. If you’re flying with an airline that is not registered in the EU, it applies only to its flights departing from Europe but not the other way around.

I’m flying from the EU to a country outside the EU. Can I get compensation?

Yes, with Wizz Air you can.

The same stands true also for all other airlines (including non-EU airlines).

I am not a European. Can I apply for compensation?

Yes, you can.

Travellers of any nationality can claim Wizz Air flight delay compensation. In the EU, all travellers are protected under the same law — tourists from overseas and Europeans alike.

Other Situations

Wizz Air provided me with a free hotel room and took me to my destination. Can I still get compensated for the delay?

Yes, you may still receive flight compensation, if you are eligible for it.

In Europe, passengers have a right to care no matter the reason for delay. And if you’re eligible for compensation, the care from the airline doesn’t affect your chances of receiving compensation. Just not forget to file a compensation claim. Do it as soon after the flight as possible.

Wizz Air took me to my destination. Can I still get compensation?

If you arrived at least 3 hours later than planned, then, yes.

There are many situations in which you may get compensated. Depending on the distance of your flight, you may receive a compensation of up to €600 per passenger. Even if you were taken to your final destination.

Do you still have questions about Wizz Air compensation policies? Ask in the comments.

Featured photo by Skyradar from Pixabay


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